Cancelling
You can cancel at any time from the dashboard’s Billing page, from the Stripe customer portal, or with a single API call. Cancellation takes effect at the end of the billing period you have already paid for. You keep the plan’s limit until then, and the organization returns to the free plan afterwards. Nothing further is charged.
Changing plans
Upgrades and downgrades apply immediately. Stripe prorates the difference: an upgrade charges only the unused portion of the month at the new rate, and a downgrade credits the unused portion against your next invoice.
Refunds
- First charge. If the Service does not work for you, email us within 14 days of your first paid charge and we will refund it in full, no questions asked.
- Renewals. Renewal charges are not refunded once a period has started, because the limit is available for the whole period whether or not you use it. Cancel before the renewal date to avoid a charge you do not want.
- Our fault. If an outage or defect on our side prevented you from using the Service for a meaningful part of a billing period, tell us and we will refund or credit that period in proportion.
- Duplicate or mistaken charges. Refunded in full.
Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank. Where consumer law gives you stronger rights than this policy, those rights apply.
How to ask
Email support@overwing.ai from the address on the account with your organization name. We reply within two business days.